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Improving Improvement

A toolkit for Engineering Better Care

 

Worksheets

Worksheets assist the improvement team in the planning and execution of programmes, strands and activities within the improvement process.

Contents

 

Introduction

The improvement process, captured by the worksheets, may be summarised as:

  • Fill in the Improvement Canvas with known information
  • Identify possible knowledge gaps and outputs to be created
  • Select the activities or questions to be addressed
  • Prepare the activities and associated tools for use
  • Plan the improvement programme and iterate as appropriate

This process may be summarised as a fundamentally linear, yet iterative process, designed to deliver improvement. It may comprise, interchangeably, elements from both the question and activity driven processes. The worksheets have been chosen to compliment the posters and cards included in this toolkit.

The worksheets may be displayed and annotated in electronic form or may be printed at a range of scales, from A3 for desk work through to A1 for class use.

For each worksheet, you can click on the image to download a PDF of that worksheet, or click on the link underneath to download a PDF of all worksheets.

List of Worksheets

Worksheets

Activity Plan

A summary of an activity plan

Use:

  • To remind the team of the elements required to prepare an improvement activity
  • To highlight the value of preparing for and analysing after the execution of an activity
  • To accentuate the iterative nature of each activity in the improvement process


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Design Ideas

A summary of design ideas

Use:

  • To capture design ideas that might inspire or lead directly to system improvement
  • To encourage the capture of incremental or local ideas for improvement
  • To prompt the development of radical or more global ideas for improvement


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Design Measurement

A summary of measurement needs

Use:

  • To remind the team of the stakeholders related to the improvement process
  • To highlight the range and diversity of prioritised stakeholder needs
  • To articulate how the achievement of prioritised needs might be measured


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Design Wall

A summary of patient journey

Use:

  • To remind the team of the key steps that make up the patient journey
  • To highlight the patient condition and decisions to be made along the journey
  • To describe the information and resources required to support the journey

note the Design Wall comprises two parts


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Improvement Canvas

A summary of the status of the programme

Use:

  • To remind the team of the factors that determine the status of the programme
  • To accentuate the need to maintain an up to date picture of the status
  • To highlight the interchangeability of questions and information

see also Improvement Canvas poster


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Improvement Terms

A summary of key improvement terms

Use:

  • To remind the team of the terminology related to the improvement process
  • To highlight any differences or ambiguity in the use of key improvement terms
  • To accentuate the importance of understanding key improvement terms


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Risk Assessment

A summary of the risk assessment

Use:

  • To provide a systematic framework for the assessment of system risks
  • To prompt the identification and preliminary evaluation of hazards and risks
  • To highlight the value of a clear system description as a prerequisite for assessment


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Risk Issues

A summary of system risks

Use:

  • To capture risk issues that might inspire or lead directly to system improvement
  • To facilitate the identification of internal or local hazards and risks
  • To prompt the identification of external or more global hazards and risks


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Stage Plan

A summary of the improvement plan

Use:

  • To remind the team of the main strands of an improvement plan
  • To highlight the imperative to define an improvement plan based on clear outputs
  • To accentuate the dynamic nature of the improvement process

see also Stage Plan poster


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Stakeholder Influence

A summary of stakeholder’s potential influence

Use:

  • To remind the team of the stakeholders related to the improvement process
  • To highlight stakeholders with the interest and power to make things happen
  • To accentuate the importance of understanding stakeholders’ priorities


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Stakeholder List

A summary of the system stakeholders

Use:

  • To remind the team of the stakeholders related to the improvement process
  • To highlight the range and diversity of potential stakeholders
  • To accentuate the importance of understanding stakeholders needs


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Stakeholder Map

A summary of the system stakeholders

Use:

  • To remind the team of the stakeholders related to the improvement process
  • To highlight the range and diversity of potential stakeholders
  • To accentuate the importance of understanding stakeholders needs

see also Stakeholder Map poster


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Stakeholder Needs

A summary of stakeholders needs

Use:

  • To remind the team of the stakeholders related to the improvement process
  • To capture the particular needs of the individual stakeholders
  • To highlight the range and diversity of stakeholder needs


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